SIMATIC REMOTE SERVICES SUPPORT TO ON-SITE PERSONNEL FROM A SYSTEM SPECIALIST THROUGH DESKTOP SHARING UPON REMOTE SUPPORT REQUEST. TIMELY AND EFFECTIVE SUPPORTFOR THE FOLLOWING ANALYSIS AND DIAGNOSIS CONSULTING FOR IMPLEMENTATION EXTENDEDTROUBLESHOOTING THE SERVICE INCLUDES 5 SUPPORT REQUESTS WITH REMOTE SUPPORT (SIMATIC REMOTE SUPPOT SERVICE REQUEST BY SRS).